Frequently Asked Questions

How much is a game?

Regular admission is $26 +GST for the 60 minute games or $23 +GST for the 45 minute games per person per theme.

How do I make a booking?

Click on the Online Booking tab and select your preferred theme and time.  Complete the requested information, and click “Confirm Booking!” after reviewing the booking details.  You will receive a confirmation email with a booking number.  If you do not receive an email, please contact us to confirm that the booking has been made.

Is booking available through telephone?

All bookings are made online and close 1 hour prior to the scheduled starting time. It is recommended that you check the booking schedule online. Please call us for last minute drop in to ensure there are time slots available.

I would like to access the online booking, what password do I need to enter?

When booking for the first-time, you will set your own password. This is the same password you will be using for all future bookings. Please remember your password.

Why is my email address not available for booking?

You have already registered your email address for previous bookings. If you forgot your password, you will have to use a new email address to make a new booking.

Once the reservation is done, is it possible to cancel it in advance or change the booking time?

Follow the prompt on the acknowledgement email to cancel or change a booking. There is a 24 hours cancellation policy.

My group does not meet the maximum number of participants in a game, will other groups be playing with us?

To ensure that your group receives the best experience possible, your booking will be reserved for your group only .

When do I pay?

Upon arrival before the game starts.

When should I arrive?

Please arrive 10-15 minutes before the scheduled start time for briefing. If you are late, your playing time may be reduced due to later bookings.

Who can play this game?

Children under 12 years of age must be accompanied by an adult. Infants are not allowed in the game room. Some of the themes contain horror elements and are not recommended for expectant mothers or people with heart conditions.

What happens during the game?

The game requires you to use your intelligence and your powers of deduction to escape. Gather clues, find codes, and solve puzzles to find a way to escape. To escape, you will have to strategize and work as a team– more heads are definitely better than one. Please also follow all housekeeping rules.

What should I do if I do not feel well during the game?

There is an alarm button in every room. Staff will arrive promptly once the button is pressed.

Rules

  • All electronics, including your mobile phone, must be kept in the provided locker. Please do not use any personal belongings while in the game. Do not spoil your experience by cheating!
  • There is nothing hidden underneath the floor, above the ceiling or in the walls. Please do not waste your time trying to break into them. Remember you only have limited time to escape!
  • Strictly no photo or video taking inside the game rooms. This is so as to prevent spoilers of the game for future players.
  • Please be gentle with the props. Use your brain instead of brute force. Damaging the props will make the game impossible to proceed! If you are unsure of their usage, please call our staff for help. Please note that you will be liable for any damages caused due to rough handling or purposeful acts of destruction.
  • We reserves the right to terminate the game at any point in time if any player refuse to abide by the rules, and actions shall be taken to protect Freeing Canada’s interest.